Frequently Asked Questions

Everything you need to know about your INK’D London experience.

How long does shipping take within the UK?

We offer standard shipping which typically takes 2-4 business days. Express next-day delivery is also available for orders placed before 2 PM GMT.

Are INK’D London products cruelty-free?

Yes, all our beauty and aftercare products are 100% cruelty-free and we never test on animals.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened.

Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal and Apple Pay.